Shipping policy

Shipping Policy for NEVO Golf Cart, Certified Pre-Owned, and Scooter Purchases

At NEVO, our goal is to ensure a smooth and satisfactory delivery experience for our customers purchasing new golf carts. This shipping policy outlines the terms and conditions of our delivery services.

1. Delivery Timeframe: Our standard delivery timeframe is between 1-4 weeks from the date of purchase. This may vary based on the customer's location and specific delivery requirements.
2. Shipping Fees: Shipping fees are calculated based on the delivery location and quantity. The exact shipping costs will be provided at the time of purchase.
3. Delivery Locations: We offer delivery services to a wide range of locations. Please note that some areas, especially remote or difficult-to-access locations, may be subject to additional delivery fees or restrictions.
4. Scheduling Delivery: Our customer service team will contact you to schedule a delivery date and time that is convenient for you. It is important that you provide accurate contact information to facilitate this process.
5. Pre-Delivery Inspection: Each golf cart is thoroughly inspected and carefully prepared for shipping to ensure it arrives in excellent condition.
6. Receiving Your Golf Cart: Upon delivery, please inspect the golf cart for any damage that may have occurred during shipping. If any damage is found, report it immediately to the delivery personnel and contact our customer service.
7. Assembly and Setup: Our golf carts will arrive fully assembled and require little to no setup.
8. Shipping Delays: While we strive to deliver your golf cart on time, unforeseen circumstances such as weather conditions or logistical issues may cause delays. We will keep you informed in such situations.
9. Cancellation and Redelivery: If you need to cancel or reschedule your delivery, please contact us at least 5 days in advance. Failure to notify us in time may result in additional charges for redelivery.
10. Customer Service: For any questions or concerns regarding your delivery, please contact our customer service team.

Shipping Policy for Online Merchandise Purchases

We are dedicated to delivering your purchases in a timely and efficient manner. Our shipping policy is designed to provide you with a clear understanding of the shipping processes and timelines.

1. Order Processing: Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons or for certain items.
2. Domestic Shipping: For orders within USA, estimated delivery times are 3-4 business days.
3. International Shipping: We currently do not ship internationally. 
4. Shipping Costs: Shipping costs are $10 flat rate, unless your order subtotal crosses the $50 threshold for free shipping. These costs will be displayed at checkout before you finalize your purchase.
5. Tracking Information: Once your order has shipped, we will send you a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.
6. Shipping Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for shipments sent to incorrect addresses provided by the customer.
7. Delivery Issues: If you experience any issues with delivery, such as a missing or damaged package, please contact us immediately. We will work with the carrier to resolve the issue.
8. Changes to Shipping Policy: We reserve the right to modify this shipping policy at any time, so please review it frequently.